Privacy Policy – Advanced Multi Sign

At Advanced Multi Sign (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains the types of information we collect, how we use it, and your choices regarding your data. By using our website, you agree to the practices described here.

1. Information We Collect

We may collect personal information when you:

Visit our website or fill out a form
Request a quote or contact us
Subscribe to updates or newsletters
Engage with us for services such as permitting, design, or installation

The information collected may include your name, email, phone number, company details, project details, and other service-related information. We may also collect:

Usage Data (browser type, IP address, device information, pages visited)
Cookies & Tracking Data (to improve your browsing experience and analyze site performance)

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our services
Respond to inquiries and prepare quotes
Communicate project updates, proof approvals, and scheduling
Send administrative or policy updates
Maintain website performance and security
Comply with legal obligations

3. Information Sharing & Disclosure

We respect your privacy.

We do not sell or share collected personal data with third parties outside of service-related purposes.
User data will not be sold, rented, or shared with third parties for marketing or unrelated purposes.
We may share information only with trusted service providers who assist us in operating our website, conducting business, or serving clients — and only under strict confidentiality agreements.
We may also disclose information if required by law, regulation, or government request.

4. SMS & Voice Communications

We may use SMS (via Twilio) and voice services (via IPFone) to communicate with customers.

Communications may include quotes, project updates, scheduling, and service notices.
Opt-out: You may opt out of SMS at any time by replying STOP. Reply HELP for assistance.
Message and data rates may apply. Message frequency varies by project.
Consent to receive SMS is not a condition of purchase.

5. Call Recording Notice

To improve service quality and for training purposes, business calls may be recorded.

When recording is active, you will hear a notice at the beginning of the call.
If you do not wish to be recorded, please inform us during the call or contact us in writing at ariel@advancedmultisign.com.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

Enhance user experience
Analyze site performance
Provide relevant content and functionality

You may disable cookies in your browser settings, but some site features may not function properly.

8. Data Retention

Comments and their metadata are retained indefinitely.
For registered users (if applicable), we store personal information in their profiles until they request deletion.
Project-related SMS messages, call logs, and communications are generally retained for up to 24 months, unless longer retention is required for legal or active project purposes.

9. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information
Restrict or object to certain processing activities
Opt out of non-essential communications

To exercise these rights, contact us at ariel@advancedmultisign.com.

10. Third-Party Services

We use trusted service providers to operate our business, including:

IPFone (telephony services)
Twilio (SMS messaging services)
ShopVox (CRM and production management)
Google Workspace & Analytics (productivity and analytics)

These providers are contractually obligated to safeguard your information and use it only to provide their services to us.

11. Children’s Privacy

Our website is not directed at individuals under 18, and we do not knowingly collect data from them.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Advanced Multi Sign Corp.
7956 West 26th Court
Hialeah, FL 33016
acct@advancedmultisign.com